Service Level Agreement (SLA)

This Service Level Agreement (SLA) describes the service levels, uptime commitments, support, and remedies available to customers of Verion Host.

1. Uptime Commitment

We aim to provide 99.9% uptime for paid services measured monthly. Scheduled maintenance announced in advance is excluded from uptime calculations.

2. Support

Support is provided via our Discord and support ticketing system. We aim to respond as quickly as possible, with priority handling for critical outages.

3. Service Credits

If we fail to meet the uptime commitment, eligible customers may receive service credits as a percentage of monthly fees. Credits are subject to claim and verification.

4. Exclusions

Credits do not apply for issues caused by customer misconfiguration, third-party services, DDoS attacks, scheduled maintenance, or force majeure events.

5. Measurement and Claims

Uptime is measured using our internal monitoring systems. Customers must submit credit requests within 30 days of the incident and provide necessary supporting details.

Last updated: 2026